Phumla Tshabalala is the managing executive of Lending Business at Fundi. She joined Fundi from Momentum Retail, where she was the Head of Client and Intermediary Service Interaction. Prior to this she headed up sales and service teams at Innovation Group, ABSA and HomeChoice.
In her career, Phumla initiated several processes and projects focused on optimising distribution channels such as branches, call centres and roving sales Teams, resulting in significant growth in sales.
Throughout her career in the various industries, Phumla has successfully led large teams to increase revenue generation at all customer touch points, and drive client experience and retention. Her 20 years of experience has equipped her into new avenues in her portfolio at Fundi.
She looks forward to expanding the revenue streams and developing new business models for the Lending business unit at Fundi. Phumla has a passion for people development which she believes has played a critical role in her career success.